Help / FAQ

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Help / FAQ

I have registered using the Free 60 Day membership but now I want to upgrade to Full membership, how do I do it?

Simple, just log in with your Free membership username and password, then go to "Modify Subscription" There is an option to"Upgrade / Renew" using your Credit Card or Paypal account.

I'm having login problems!

Your username and password are case sensitive so need to be typed in with capitals where appropriate. If you log in and get referred back to the login page again, make sure your browser privacy settings are not too high. This site does use cookies which keep you logged as you navigate around the site. Setting your privacy level too high will block them. If you are using Microsoft Internet Explorer set to "Medium High" or lower (Go to Tools>Internet Options>Privacy)

Why can't I find many other users when I search?

While our membership is growing, there will be areas with few members. To help with your search, set the parameters as wide as possible. Completing your profile will also help others find you.

Adding a photo to your profile statistically increases the number of messages you will receive by over 3 times.

I have made a subscription payment but my account has not been upgraded.

Paypal can take a few minutes to send through their payment notification for the auto upgrading of your account. This is the most likely cause of any such problem. Also you will need to log out and log back in for the upgrade to be activated.

If more than 30 minutes has past and your account has not been upgraded then please check your email for a confirmation that payment has been made. It is possible that an element of the payment process had not been completed and the payment didn't go through. The presence or lack thereof of your payment confirmation email will settle this.

If your account has not been upgraded and you have confirmed that a payment has been made please forward a copy of the confirmation email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can manually upgrade your account. .

How do I cancel my auto renewing membership?

If you would like to cancel these automatic payments just log in to your paypal account, find your first subscription payment and check the details. You will see here an option to cancel any further payments. Your account will then run to expiry of your current paid period and then reset to a free account.

What can I do about members who keep annoying me?

Use the "Report User" found in the annoying members profile. They won't be able to contact you going forward, unless you have given them contact details for outside of the site's infrastructure.

If they are persistent, please advise us via the "Contact Us" form so we can investigate and take further action where appropriate. If you feel that someone is misusing the site please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

How do I delete my profile?

Once you login, under the Top Menu -> My Profile -> Remove Your Account. You must enter your password, and once you click unregister, your account will be deleted forever. There is NO way to restore your account.

Can I use this site for business networking?

The primary function of this is as a dating website. We ask you to respect that. However, if you make business contacts whilst using this site that's great! Using the site for blatant commercial activity is a violation of our terms and conditions. Such activity may include MLM recruitment, the sale/promotion of "Business Opportunities" and such other business correspondence as the reasonable person may consider to be Spam or Spam-like communications